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This commit is contained in:
Markos Gogoulos
2026-01-29 14:42:44 +02:00
parent ca6dbf3740
commit 83189076e4
2 changed files with 154 additions and 5 deletions
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40
templates/lti/launch_error.html
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@@ -39,6 +39,26 @@
font-size: 14px;
margin-top: 20px;
}
.troubleshooting {
background: #e3f2fd;
border-left: 4px solid #1976d2;
padding: 15px;
margin: 20px 0;
border-radius: 4px;
}
.troubleshooting h3 {
color: #1976d2;
margin-top: 0;
font-size: 16px;
}
.troubleshooting ol {
margin: 10px 0;
padding-left: 20px;
}
.troubleshooting li {
margin: 8px 0;
line-height: 1.5;
}
</style>
</head>
<body>
@@ -47,11 +67,27 @@
<h1>{{ error }}</h1>
<div class="error-message">
<strong>Error Details:</strong><br>
{{ message }}
<pre style="white-space: pre-wrap; word-wrap: break-word; font-family: inherit;">{{ message }}</pre>
</div>
{% if 'cookie' in message|lower or 'session' in message|lower or 'Authentication Failed' in error %}
<div class="troubleshooting">
<h3>🔧 Troubleshooting Steps:</h3>
<ol>
<li><strong>Enable Cookies:</strong> Ensure your browser allows cookies for this site. Check your browser settings under Privacy & Security.</li>
<li><strong>Disable Tracking Protection:</strong> Turn off Enhanced Tracking Protection, Shield, or similar privacy features for this site.</li>
<li><strong>Allow Third-Party Cookies:</strong> Some browsers block cookies from embedded content. Try allowing cookies from all sites temporarily.</li>
<li><strong>Clear Browser Cache:</strong> Clear cookies and cached data for this site, then try launching again from your course.</li>
<li><strong>Try a Different Browser:</strong> Test with Chrome, Firefox, Safari, or Edge to rule out browser-specific issues.</li>
<li><strong>Disable Extensions:</strong> Browser extensions (ad blockers, privacy tools) can interfere with authentication. Try disabling them.</li>
<li><strong>Contact Support:</strong> If the issue persists after trying the above, contact your system administrator with the error details above.</li>
</ol>
</div>
{% endif %}
<div class="help-text">
<p>If this problem persists, please contact your system administrator.</p>
<p>You may close this window and try again.</p>
<p>You may close this window and return to your course to try again.</p>
</div>
</div>
</body>